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I’m really starting to dislike iTunes

December 3, 2007

I’ve been trying to recover some music previously purchased on iTunes but on a laptop that I no longer have access to.  Turns out this isn’t possible based on this email from Apple support:

Thank you for purchasing music from the iTunes Store. I apologize, but I am unable to place this item back in your download queue.We encourage you to back up your hard disk regularly. If a song needs to be replaced, you can restore your music and other data from the backup and avoid the need to purchase replacement copies of your collection of songs.

You can find instructions on backing up your music below.

Backing up your music files in iTunes
http://docs.info.apple.com/article.html?artnum=93033

The iTunes Store Terms of Sale can be found at http://www.apple.com/support/itunes/legal/policies.html.

I am sure this some well known iTunes store issue and acutally the RIAA’s fault for forcing no-re-downloads.  But seriously, WTF?   Best part is the last link in the email takes you to a 404 error (it includes the trailing “.”).  After I figured that out and got to the policy page, I couldn’t even find the fine print in the document that told me about not being able to re-download tunes previoulsy bought. 

The above + the all of the bad itunes meta data because of the whole artist vs. album artist has got me inclined to ditch iTunes for good (but not my iPod Touch…it is wicked cool). 

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Buying Digital Music

November 28, 2007

So I just got my iPod Touch (i know, i know…but I’m on a budget given the whole start up thing) and wanted to christen it with some new music.  I decided to check out a few of the newer music services in lieu of iTunes to see if Steve Jobs had anything to worry about.  Specifically I tried both AmazonMP3 & Lala.com.  In short: I think he does. 

Let’s start with cost of an album. 

I decided to buy (and am currently listening to) the “new” Kanye West album.  Okay, it has been out for 3 months….anyhow, here were the prices for the album:

  • Amazon: 7.99 (explicit) & 8.99 (clean)
  • Lala: 11.69 (explicit & clean)
  • iTunes: 11.99 (explicit & clean)

I have no clue why Amazon has different prices for clean vs. explicit but I’ll take the savings either way and buy a cup of Philz

Next up, how easy is it to get da music on to da Touch. 

I didn’t think anything could touch iTunes here, but was thinking Lala.com’s web sync would be a killer feature to enable me to change music while on the go as I don’t keep all of my music on my laptop because of hard drive space.  I downloaded the Lala Sync client, but all it did was put another icon in my system tray.  Every time I clicked the sync button on the Lala site I’d get a message that there was no ipod connected.  I tripled checked and tried with iTunes running and with it turned off.  Bummer man! 

However, it turns out Amazon did a pretty nifty job here.  They have a tiny app / installer that didn’t force me to close all of my browsers like Lala did.  Also, they have a nice file extension hack…their app registers to handle .amz files so when you download / open the music file their app gets called without any browser specific plugin code.  The app automatically places the music in “My Music / Amazon MP3″ and auto adds it to iTunes Library or WMP (defaults to iTunes if it is installed…smart).  My only ding for them is that while downloading an album they show a little system tray notifier that over communicates status with no options to turn it off.  ANNOYING! On the plus, it looks like their system tray app closes itself after doing its work + a timeout…nice! 

Finally, the little stuff that I noticed when trying to do the same thing on these different services:

  • When looking at iTunes version of the album I had no clue if the download was DRMed or not. 
  • Amazon does not have a link to the MP3 store off its homepage…I got to it by searching for a CD and then clicking a promotional link to the MP3 store. 
  • I was hoping more of the music on Lala.com had full song preview by now after reading about Lala in Wired.

Overall,  high marks to Amazon’s experience…especially given it is a beta.  I’ll be checking them first for purchases from now on!  Anywhere else I should check out for buying digital music? 

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Office 2007 Tweak: Change the Default File Format for Saving

I’ve been using Office 2007 on my laptop and enjoying it for the most part.  However,  no one I collaborate with uses it so the whole new file format thing has been a pain for me.  Since everyone’s time is short, getting them to download & install the adaptors for office 2003 is a non-starter for me.  So up until yesterday I was hitting “Save as” on all new documents I created to forcing them into the older file format.  Found a simpler way to do this…Yippee! 

How to change Office 2007 Default File Format for Saving:

  1. Click the Office Button
  2. Select Options on the bottom right hand side
  3. Select the Save options from the left-hand navigation
  4. Change the default to 97-2003 file format
  5. Rinse and repeat for all of the other office apps you use. 

officeoptions.JPG

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Street Fighter IV

November 26, 2007

Many quarters and significant amount of my waking hours have been spent playing the various Street Fighter games.  A few years back I even got a an original Jamma SFII arcade cabinet as a birthday friend from a close friend (and fellow SFII addict).  Well, just in case you haven’t seen the new trailer for Street Fighter IV here it is:

http://www.streetfighterworld.com/

While this is somewhat “old” news, I just watched the trailer again and got giddy.  Then I found this break down of the trailer which happened to be posted yesterday - it doesn’t really doesn’t amount to much more then good old speculation.  Even so, if someone (person or company) had emailed me the link when it was published I would have been grateful…i can’t wait for advertising or search to get that good. 

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Happy Thanksgiving

November 22, 2007

This year I am thankful for many things:

  • The great friends that have been so helpful with many conversations on career, love and life. 
  • The miracles of modern medicine that have kept both of my parents healthy through minor surgical procedures instead of full-blown surgeries with long recovery times
  • The opportunity to follow my aspirations and chase the startup dream.
  • The great relationship I have with a wonderful woman I snookered into an innocent dinner early this year. 

What are y’all thankful for? 

Enjoy the holiday (or the quiet period if have to work or are outside of the US)!

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Android Emulator Screens

November 14, 2007

FierceWireless has a quick 10 screen grab of the Android Emulator if you haven’t had time to download and play with it yet.  If you have found good writeups / info on Android please leave a link in the comments.  I’m still investigating and would love to supercharge my learning with your help!

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Motivational

October 30, 2007

This is a great NYT article about a Babajob, a startup in India, that is run by an old friend.  Go read it if you need some motivation to get something hard done today. 

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Two Approaches for Starting a Software Product Company

October 27, 2007

Over the past few weeks I’ve had a chance to meet lots of smart people and talk about different approaches for starting a new venture.   I’ve also read / re-read numerous articles and books on the topic.  Below is my attempt to describe the two approaches that seemed to consistently come up with example implementations that I’ve found / heard about. 

It goes without saying that there is no “right” way to go do it and that there are many more approaches than discussed below.  These just happen to be the two that resonate with me the most.  Also, the goal / outcome for the approaches / implementations listed below is to build a successful software product company that creates meaningful economic return for the founders, employees and investors.  So, for example, these approaches are probably not pertinent to folks interested in starting a consulting type business. 

Approach 1:  Take a significant investment & go for a big win (aka swing for the fences)

Example implementations:

  • Identify a big opportunity, convince investors, find founding team and go build it- This may be the most well known approach.  Research and build a business case that supports a significant investment (likely from VCs) with a large potential return.  After identifying the business case the focus shifts to building a team with the skills to deliver the solution.  So if it is an enterprise product this includes a experienced sales folks along with great engineering folks.  A good example of this is the new wave of Real Estate Software Startups addressing the ~3 trillion dollar real estate market. 
  • Passionately chase a BIG strategic insight- This is one of the more romantic approaches.  Within an indvidual’s area of expertise they identify a significant opportunity to “disrupt” the existing market.  Under that conviction they either leave their job because of passion to follow the insight or frustration in not being able to get their existing employer to act on the insight.  A good example of this is Marc Benioff with salesforce.com.
  • Leverage previous track record and personal reputation  - This is a people centric approach that bets that the entrepreneur will do something meaningful.  Basically if someone has delivered value to the entrepreneurial food chain in the past they can obtain resources for new ventures on the thesis that they will deliver again.   There is an interesting wrinkle here in that this implementation could be self fufilling because there are a lot of factors outside of just money that help create success - but I believe there are innate skills that exist w.r.t. entrepreneurism.  A good example of this can be read in the New New Thing about Jim Clark.    

Strategies & tools to leverage for this approach:

  • Entrepreneur in Residence programs,
  • PhD programs,
  • Develop industry expertise in a mature industry at a big company, 
  • Join nascent startup[s] to build a track record

Key risks & potential pitfalls:

  • If you build it they will come trap (e.g. distribution challenges),
  • Market place changes & competition,
  • Need for significant ROI for investors (which limits exit options),
  • Mid-course shift in personal responsibilities / obligations (e.g. personal debt). 

Approach 2: Experimentation + fast fail (aka swing to get on base)

Example implementations:

  • Sweat labor night job - An individual or small group works on a new product while maintaining a primary source of income to pay their bills (job, grad school, etc).  At some point the “night job” surpasses the “day job” as a viable source of income (actual or expected) because of product traction.  What happens next is obvious, but can introduce IP issues depending on day job’s employee agreement.  A good example of this is Joshua Schachter with Del.icio.us.
  • Opportunistic observation & execution- An individual or small group sees the need for a solution to a specific problem.  I heard this described as picking 1 the 10 most important things a large customer / company needs to get done in a year but has a low probability of achieving in house (likely 6 or below on their list).  If you, the entrepreneur, can execute on a solution and build a relationship with the target company via platform choices, personal interactions, or as a solutions partner you can create viable business or a liquidity event.  Examples of this appear to be Kieden and MessageCast.
  • Idea Darwinism / see what sticks - This implementation assumes your product can be built cheaply.  If it can, then one of two paths are possible: a) rapid iteration in a market that is changing swiftly (e.g. social networking platforms), or b) assume that the product is more like a Music act and the key is to rapidly test a variety of small effort realizations with the intent to channel resources to one(s) with the most traction / potential.  These two paths are not different because they both make the same bet that a specific niche needs to be filled and that best bet for finding a solution (and arguably the niche itself) is by measuring market reaction to a product.  Examples of this can be found on the list of Y Combinator investments

Strategies and tools to leverage for this approach: 

  • Get a job at a company that doesn’t build software products (high paying, low hours ideal),
  • Find / take contract jobs (high paying, low hours ideal),
  • Work at a mature software platform company,
  • Apply to structured incubation programs (Hit Forge, Techstars),
  • Get seed capital (App Factory, fbFund)

Key risks & pitfalls:

  • Exhaustion,  
  • IP lawsuits,
  • Limited exit options,
  • No meaningful ROI for entrepreneur 

Closing Thought

The important thing is to pick your personal outcome success metrics and then choose an approach / implementation that gives you the best chance of reaching it (perhaps better stated: most options to reach it).  Because once you start going it seems both will be hard to significantly modify.  In the future I will make time to write about motivation for starting a company…

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Square One

October 13, 2007

This past week was my first as a full time entrepreneur.  It was amazing and I haven’t had as much fun in a long time. 

For the majority of my previous career I was based in the Silicon Valley.  It was always a mixed blessing because it required regular travel to corp headquarters and introduced a certain amount of friction in getting things done - especially when partnering with unknown teams located in another geography.  On the upside, my teams were often able to get very different stimuli (nothing like a cal train ride filled with folks from yahoo, intuit, and other neat places) and ignore randomization to focus on getting things done.  So while I figured out ways to make it work it is impossible for me to deny that it didn’t take more effort. 

However being in the Silicon Valley as an entrepreneur is truly amazing.  This place really is “headquarters” for folks trying to start new [software] ventures.  In a single day with 2 gallons of gas (4 if you don’t have a Prius) you can connect with VCs, see great demos from folks across the world, network with a seemingly unlimited number of other entrepreneurs, and brainstorm with great folks from industry / academia

A particularly fun illustration of all of the above coming together this week: My friend Ravi pulled me and ceo of new startup into a meeting with 7 students from Stanford whom he was helping brainstorm for a class project.  Even wilder was that 4 of the students were actually visiting for 6 months from Singapore as part of an entrepreneurial focused exchange program.  Needless to say, it was so freaking cool to hear about how they used the web / software today and about their experiences in the facebook app development class!

Of course with an unlimited set of opportunities to learn, brainstorm, and meet with others elevates the importance of time management and efficient work flow.  Thus, I am really missing one of the things I took for granted for a long time - nearly universal free / busy calendar data.  At MSFT it was easy to just enter someone’s name into a meeting request, explain why the meeting was needed and find a viable time slot for it in a more or less 2 minute atomic action.  The recipient could easily accept or propose another time in another more or less atomic action.  Without universal free / busy data it usually takes 5-7 emails back and forth (often over a few days) to do the same thing with a lot of flipping back and forth between my calendar & sent items folder to make sure a time slot hasn’t been booked or I’m not waiting to hear back about the another meeting for that time slot in question.  It’s kind of crazy this problem hasn’t been solved better…especially given the number of companies working on calendaring. 

My learning / advice - pick up the phone and just hammer out the meeting logistics in real time whenever possible. 

Another observation about making the leap into entrepreneurism is that you have to be comfortable putting in a whole bunch of structure for yourself.  While this is related to time management it isn’t the same.  I think the best way to explain it is by re-purposing a definition about my old role (it’ll be a few more weeks before I stop cross correlating things to my old world…deal with it):

 ”..[entrepreneurs] not only ‘pick up and run with the ball, they go find the ball’. That really defines the difference between ‘knowing what to do and doing it’, and ‘not knowing what to do, but using your own wits to decide what to do, then doing it’.”

For me this has meant figuring out the balance of diving into an idea vs. investigating meta trends, meeting with people vs.  researching online / prototyping, asking others for guidance vs. charting my own path, and the wicked kicker of them all - being too structured / focused vs. recognizing opportunities / taking risks.  There isn’t a right answer for any of this and ultimately the only measure of “correctness” is what and where you end up when all is said and done.  And that, my friends, is the fun of this whole adventure!

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The Real Deal

October 8, 2007

My exit interview was pretty uneventful Mini. Your blog post title made me laugh pretty hard though…+1.

The interview was given by a nice FTE HR person based in Redmond and we covered the agenda in about 15 minutes.  She was very polite and was genuinely interested in making sure I had all the info I needed to get COBRA setup, contact Benefits with any questions and ensure I understood my contractual obligations towards MSFT.  All in all, a pleasant and civilized goodbye. 

One thing struck me as we walked through the questions on why I left and if I had any feedback to provide:  there should be a third party vendor that solicits this on behalf of MSFT after an employee officially leaves the payroll.  I felt pretty comfortable being open and honest with my reason for leaving the company, but not sure if everyone would be.  While this may result in a bunch of noise in the feedback from folks who choose to vent instead of providing actionable feedback it feels like an untapped data source for “the real deal”.   Maybe that is what the Strategic People Analysis group does…anyone know?

Unfortunately, I can’t post the Thinkweek Paper I wrote - sorry to those who pinged me for it.  If you work at MSFT you can find it on the thinkweek fall 2005 sharepoint (thanks TM) thinkweek2 website under winter 2005 submissions.  I have to call out that the paper was only a start and a lot of follow up work is still being done by a group of folks committed to driving meaningful change (hopefully some of them will blog about what they get done so we can follow along).  Dennis Pilarinos was really amazing in pushing for concrete actions to increase transparency.  Buy him a cup of coffee if you have enjoyed the new content that has been appearing on corpnet or have ideas for more changes you’d like to see.  Oh, and make sure to give hrweb a deep read once a year…it is amazing what they have been putting up there! 

Thanks to the all of the friends who dropped by or sent me a note this past week!  I’ll share some initial experiences later this week after I finish getting my new laptop up and running. 

 updated 10/8: fixed ref to thinkweek paper location per comments

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